Why A Client-First Approach Leads to Better BioReactor Control Systems

Kurt Elam with a Client

At Lab Owl™ our approach is simple yet effective: We couple outstanding bioreactor control and information technology with a company-wide commitment to listening and deep end-user collaboration.

We understand that technology and a great product can only take things so far; people–yours and ours–are the true drivers of innovation and finding new ways to enhance development lab performance.

That’s why we invest significant amounts of time and energy in our discovery process.

Our teams need to partner, discuss, brainstorm and collaborate so that your organization gets the version of Lab Owl it truly needs. Yes, our solution is ready to go when you take it out-of-the-box–but you get the best results when we understand the nuances and unique challenges you face.

It’s not just about the product. Creating better solutions is only possible through strong communication and earned trust. At Lab Owl, we are unwavering in our commitment to delivering on these core values.

After all, Lab Owl wouldn’t be the highly valued bioreactor control and lab automation solution it is today if we didn’t listen to our clients. From the beginning, our product development process has been informed by client collaboration and our team’s ability to assess pain points, identify key needs and act on good client ideas.

Lab Owl was even born from a custom process development lab project with a leading Mid Atlantic biotech company. Listening and collaboration not only helped us deliver a great solution to this influential organization, it also led to product development breakthroughs that catalyzed the creation of our company.

“The PCC&F lab was the perfect first Lab Owl customer because it was like having five clients in one,”

stated Michael Blechman, CEO of Lab Owl’s parent organization, Automated Control Concepts.

Different groups of scientists, all with their own goals and requirements, needed to maximize the performance of 80 bioreactors. The Lab Owl team spent weeks on site watching and listening and talking to the PCC&F scientists, ultimately using what they learned to develop a flexible, integrated control solution that met the diverse needs of the lab team.

Our product and the customer experience we deliver has continued to evolve and get better with every project we complete. We just never stop learning.

Lab Owl is an open platform, parallel bioreactor and information control system that improves development lab performance. It is a technically advanced, modular, out-of-the-box solution for complex cell culture and fermentation processes that is available in a variety of form factors.

Our product is an extension of our wider mission: To improve our customers laboratory and manufacturing operations through the strategic use of technology.

By always keeping your best interests in mind, we’ve developed a solution with a powerful suite of benefits that can truly enhance your lab’s performance and productivity:

Easy Set Up and Scalability. Scientists can easily configure Lab Owl to achieve unique experiment goals while enjoying a highly scalable control system that handles development through manufacturing.

Outstanding Flexibility. Your lab team can use Lab Owl’s open system to accommodate a wide range of devices and instrumentation regardless of bioreactor types or interface requirements, making it an ideal solution.

Secure, Remote Monitoring. Your scientists can monitor, control and fix runs remotely, eliminating midnight lab runs with push notifications, including alarms, sent right to their devices.

Data Collection & Reporting. Lab Owl records bioreactor data from all integrated analytical instruments, empowering your team to quickly identify what’s working so you can do more of it, more efficiently.

Comprehensive Support. Scientists and lab technicians will receive ongoing, expert customer support from day one. Installation and setup is just the start of a long-term consultative support relationship.

Strong Return on Investment. Lab Owl is affordable and, even more importantly, you only pay for what you need.

But don’t take it from us. Here’s what one of our clients had to say about Lab Owl:

“Over-engineered…in every good way. Lab Owl is quality-built for reliability, performance, and consistency. In other words, it is built to make the customer happy and successful.”

—CEO & Chief Science Officer, FinaBio Solutions.

Nothing that Lab Owl does is one-size-fits-all or cookie-cutter in any way. Your organization will get what it needs and pay for only what it needs, all with the opportunity to reconfigure and add modules and capabilities as your challenges and needs change.

That’s what we’re all about: The intersection of technology, collaboration, trust and agility that delivers what you need when you need it most.

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